FAQs – see the answers to frequently asked questions
Reports
How can I obtain my medical records, report, or access my information online?
You can access your information such as medical records and reports through our Patient Portal. Please visit: www.radnet.com/lhr-acpny/for-patients/patient-portal
To receive printed copies of your images from our imaging sites, simply visit any location with your photo ID. Upon arrival, the images will be printed for you. Please allocate 15-20 minutes for the processing time.
Can my results be read over the phone?
To remain HIPAA compliant, we are unable to read results over the phone.
How long will it take for my doctor to receive my results?
Results are generally available to the referring physician 1-2 business days after most exams. For screening mammograms, it may take up to 10 business days.
Order/ Scripts
Will you accept an order for a different company?
Yes. We will accept your order even if it is written for a different imaging center.
Exam Related Questions
Is it possible to have a female technologist perform my exam?
Yes. Certain exams, such as mammograms, breast ultrasounds, and transvaginal ultrasounds, are always performed by female technologists. For other exams, you may request a female technologist by clicking the "Text Us" button at the bottom right hand of the screen and chatting with us.
If you do not see the "Text Us" button, scroll all the way down to the bottom of the page, click on "Privacy Settings," and select "Accept All" on the pop-up banner. The "Text Us" button should appear at the bottom right of the screen.
My prep review says that I cannot eat anything for a certain amount of hours before my exam. If I ate something within that time, do I need to reschedule my appointment?
Yes. It could be difficult to ascertain accurate results from your exam if you do not follow the prep instructions completely.
Cost, Payment & Insurance
What insurances do you accept?
For a list of insurances that we accept, please visit: www.radnet.com/lhr-acpny/for-patients/billing-insurance
How much do the exams cost?
For an estimate of how much you will pay out of pocket, please visit: www.radnet.com/lhr-acpny/for-patients/billing-insurance
What payment methods do you accept?
We accept Visa, MasterCard, Discover, CareCredit, check, and cash payment methods. All copayments, coinsurance, and deductibles are due at the time of service.
Do you offer payment plans or alternative payment options?
Although we do not offer payment plans, we do accept CareCredit as an alternative payment option. If you would like to learn more about or apply for CareCredit, please visit www.carecredit.com. All copayments, coinsurance, and deductibles are due at the time of service.
How do I pay my Lenox Hill Radiology ACPNY bill?
Pay your bill online using our secure payment system.
You’ll need your account information.
Enhanced Breast Cancer Detection (EBCD)
Will I get a separate report for the Enhanced Breast Cancer Detection (EBCD)?
No. The EBCD findings will be included in your mammography report.
Where are Enhanced Breast Cancer Detection (EBCD) centers located?
To find a nearby imaging center that offers Enhanced Breast Cancer Detection (EBCD), visit: www.radnet.com/lhr-acpny/service-grid
Is there a cost to add Enhanced Breast Cancer Detection (EBCD) to my Mammogram?
Yes. The additional cost is $40.00. Insurances are currently not covering this cost. For more information, please visit: www.radnet.com/lhr-acpny/locations
Other Questions
What are your masking policies?
Masks are currently optional at all imaging centers.
Can I bring a guest or my children with me?
Guests are permitted in the waiting room only. Minors cannot be left unattended in the waiting room and are not permitted in the exam room.
How do I request a school note or work note?
You can make this request during your appointment. If you are unable to do so, please reach out to our scheduling line for assistance: 212-772-3111
